Terms & Conditions
Terms and Conditions for The Couture Collector UK
Please find below information regarding our Terms and Conditions which incorporate our Privacy Policy and other legalities.
1. We have made every effort to display as accurately as possible the quality, colour and appearance of the products for sale, however the image quality will depend on your personal computer equipment. Firstly, all jewellery is costume jewellery unless otherwise stated, the descriptions of gold and silver relate to colour not metal content unless specifically stated (for example; silver 925 et cetera). Equally, all stones are not precious. All items are pre-owned and their condition may be described as unworn, very good, good or fair. Where no comment is made, please contact us to establish the exact condition to ensure you are happy before purchasing. Please be aware that photographs can be unintentionally misleading as to the size of the object, again please ask for exact dimensions if this is of concern.
2. We purchase and sell pre-owned designer labels and vintage pieces only. We do not accept counterfeit items.
3. All items for sale will be available to view in our studio. Selected items only will be featured on our Instagram pages and at pop-up events.
4. Website Links - Our Site may contain links to and be linked from other websites. If you follow a link to other websites, they will apply different privacy policies, which you should read. We do not accept any responsibility or liability for them.
5. Payment – the Couture Collector accepts most major credit/debit cards. Payment will be debited and cleared from your account at the point of order. All credit and debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non- delivery.
6. Returns – we appreciate your custom and want to protect your rights. Under Consumer Law, you can find consumer law regarding cancellation, returns and refunds here.
7. Delivery – we will deliver the ordered items in accordance with the delivery option selected by you. We retain the legal ownership of all merchandise until full payment has been made by you and received by us. On refund of payment, legal ownership of the merchandise will immediately transfer back to us. Risk in the merchandise transfers to you upon delivery
8. We may update this policy at any time and any changes will be posted on Our Site. Please check periodically for any updates. If we would like to use your personal data for purposes other than those we notified you about at the time of collection, we will notify you and, where required, seek your consent before using your personal data for a new or unrelated purpose.
9. The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Privacy Policy for the Couture Collector
The Couture Collector understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.thecouturecollector.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
1. Information About Us
Our Site is owned and operated by The Couture Collector
Address: Little Penn Farmhouse, Penn Bottom, HP10 8PJ
Representative: Trudi Hillier
Email address: info@thecouturecollector.com
Telephone number: 01494 814000
Postal address: Little Penn Farmhouse, Penn Bottom, HP10 8PJ
2. What Does This Policy Cover?
This Privacy Policy applies only to your use of our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
3. What Is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
4. What are my rights?
Under the Data Protection Legislation, you have rights, which we will always work to uphold. To read the rights click here.
It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office .
5. How do you use my personal data?
The information collected will be added to our database and will be used to assist with marketing our services to you.
If you wish to opt out from receiving informational emails regarding our services you can unsubscribe by emailing info@thecouturecollector.com
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
6. How Do We Protect Your Personal Data?
We are committed to ensuring that the data we hold is secure. In order to prevent unauthorised access or disclosure, we have in place procedures to safeguard and secure all data we collect. We do not supply this information to any other companies other than our own approved suppliers for the purpose of facilitating our marketing activities.
We retain personal data for as long as it is being used for the purposes stated in this policy, or until we receive notification from you that you withdraw your consent for us to use it for those purposes and require us to remove the data from our records.
7. Will We Disclose The Information We Collect To Outside Parties?
Your information will not be passed on to a third party, unless it is for the purpose of facilitating our marketing activities.
8. Your Consent
By providing us with your information, you have consented for us to collect and use this information in accordance with the purposes described above.
9. Right Of Access
We are able to provide copies of information we hold about you or correct any inaccuracies in your information. If you wish to access these rights please email info@thecouturecollector.com
10. Withdrawing Consent
To withdraw or change your consent to us using the data that we hold for you for the purposes of our marketing activities, please contact: info@thecouturecollector.com
11. How Long Will We Keep Your Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
12. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the following exception[s].
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
13. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
13. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: info@thecouturecollector.com
Telephone number: 01494 814 000
Postal Address: Little Penn Farmhouse, Penn Bottom, HP10 8PJ
14. Changes to this Privacy Policy
If you wish to change any personal details, please let us know at info@thecouturecollector.com so we are able to keep your records up to date.
If you no longer wish to receive information about our services, please let us know by emailing info@thecouturecollector.com
Copyright © 2020 The Couture Collector - All Rights Reserved.